BusinessOttawa to offer passport pick-up service in 4 additional cities, says more...

Ottawa to offer passport pick-up service in 4 additional cities, says more locations coming

The federal government plans to open four new passport pick-up locations nationally as it struggles to manage lengthy wait times and backlogs that have plagued the application process for months now.

The new application and pick-up service will be available in Trois-Rivières, Que.; Sault Ste. Marie, Ont.; Charlottetown, P.E.I.; and Red Deer, Alta.

People making applications at those locations will be able to pick up their passports in 10 business days, said Karina Gould, the minister responsible for the passport system, at a news conference in Trois-Rivières.

“This will make life significantly easier for those applying for passports in these areas,” she said.

Ottawa plans to offer 10-day turnaround times at “nine or 10” additional locations in the near future to meet the government’s goal of offering passport services within 50 kilometres of most Canadians, Gould said. 

Ottawa didn’t predict extent of demand: Gould

The move to open new pick-up locations marks the government’s latest effort to improve what Prime Minister Justin Trudeau has described as an “unacceptable” situation facing would-be travellers.

Service Canada, the agency that processes applications and distributes passports, warned earlier this year of an “unprecedented surge” in applications as Canadians eager to return to international travel flooded their offices with applications.

“We knew that there would be increased demand for passports after restrictions were lifted, but we did not predict to what extent there would be increased demand,” Gould said on Wednesday.

At the peak of demand this spring, applications for passports were said to be 40 times higher than before the pandemic.

Gould said that “the situation has improved considerably” since June, when the year’s monthly high of 281,055 applications were submitted.

Ottawa has pledged to hire more workers and has assembled a dedicated task force in a bid to reduce wait times.

Despite those efforts, Canadians continue to report months-long delays before receiving their passports. Those delays have forced some families to cancel their travel plans.

Extraordinarily long lines have also become a common sight at Service Canada locations, where applicants have reported going to extreme measures such as arriving before sunrise to claim a spot in line.

According to the government’s latest figures, 1,092,560 applications have been submitted to Service Canada since April 1, while 748,784 passports have been issued over that period.

Latest

‘Andor’ episode 4 soars as we finally meet the Rebels of ‘Star Wars’

The question of whether or not the next episode...

How Dutchie raised half a billion for cannabis tech on TechCrunch Live

Ross Lipson co-founded Dutchie in 2017 and has since...

The US venture capital slowdown doesn’t look that bad

This year is supposed to be a venture-capital wasteland,...

Orionid meteor shower 2022: When, where & how to see it

The Orionid meteor shower will peak between Oct. 21...

Don't miss

Addison Rae’s dad Monty Lopez loses TikTok blue checkmark

Monty Lopez really can't seem to catch a break...

Andrew Tate shares ‘final message’ after being cancelled

Andrew Tate has released an hour-long "final message" via YouTuber-turned-boxer Jake Paul in response to his ban from social media.

Dixie D’Amelio cheated on Noah Beck with Lil Baby

Sheesh! We've got some extremely juicy cheating allegations here...

Groundbreaking AI-powered artist FN Meka signs to record label

FN Meka is the world's first AI-powered artist to sign with a major label. He has over one billion views on TikTok as the platform's top “virtual being.”

What is Hustlers University and who is Andrew Tate?

Hustlers University claims to be an online program which aims to help people make money online through 18 modern wealth creation methods.